Last updated: [DATE]
We want you to be satisfied with your purchase. This policy explains how cancellations, returns and refunds work.
Cancelling a pre-order
Before dispatch, you may cancel any pre-order for a full refund, no reason required.
Email [EMAIL] with your order number. We will confirm the cancellation and process your refund within [3] working days of confirming.
Once an order has been dispatched it can no longer be cancelled, but it may be returned under the section below.
If we cannot fulfil your pre-order
If we become unable to supply your pre-order, we will tell you, cancel the order, and refund you in full. You will not be charged and no further action is needed from you.
Returns
You may return a product within [7] days of delivery if:
- It is unused, undamaged, and in its original packaging with all accessories
- You have the order number or invoice
To start a return, email [EMAIL] within [7] days of delivery with your order number and the reason. We will confirm the return address and next steps.
Return shipping is paid by you unless the product arrived damaged, defective, or was not what you ordered — in which case we arrange and pay for collection.
Damaged, defective or wrong items
If your order arrives damaged, faulty or incorrect, contact us within [48 hours] of delivery with photographs of the product and packaging. We will arrange a replacement or a full refund including shipping, at your choice.
Please inspect the package on arrival. If the outer packaging is visibly damaged, photograph it before opening.
What cannot be returned
- Products damaged by misuse, accident or unauthorised repair
- Products returned without original packaging or accessories
- Consumable items such as refills, if opened or used
- Notebooks and paper, if opened
How refunds work
Approved refunds are processed within [7] working days to your original payment method. Your bank or card issuer may take a further 5–7 working days to credit the amount.
Refunds are made in Indian Rupees for the amount you paid. Where a coupon was used, we refund the amount actually paid, not the pre-discount value.
We will email you when your refund has been issued.
Grievances
If you are unhappy with how a return or refund has been handled, write to [NAME], Grievance Officer, at [EMAIL]. We aim to resolve complaints within 30 days.